Returns & Refund Policy

Last updated: 5 August 2026

Our promise

You have 30 days from the date of delivery to return your bike for a refund.

What qualifies for return

To be eligible, the bike must be:

Returned within 30 days of delivery
In original, resalable condition
Ridden fewer than 10 miles (we check the odometer)
Free of scratches, dents, mud, or wear beyond what a short test ride causes
Returned in the original packaging with all accessories, tools, charger, manual, and documentation included

Test riding your bike is fine and expected. Using it for a month and then returning it is not.

What cannot be returned

Bikes ridden more than 10 miles or showing wear beyond a test ride
Bikes with damage caused by accident, misuse, modification, or improper assembly
Items returned without original packaging
Batteries or electrical components that have been opened, modified, or damaged
Items marked “Final Sale” at the point of purchase
Gift cards

How to start a return

Email support@mawasbike.shop with your order number and reason for return
We will reply within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions
Repack the bike in its original box
Ship it using the method we provide

Returns sent without an RMA number cannot be processed. Please contact us first.

Return shipping costs

Defective, damaged, or wrong item sent: we pay return shipping in full
Change of mind: you pay return shipping. Freight return of an e-bike typically costs $150–$250 depending on your location. We will give you the exact figure with your RMA before you commit

We do not charge a restocking fee.

Refunds

Once your return arrives and passes inspection, we will notify you by email.

Approved refunds are processed within 14 days of us receiving the returned item. Refunds go back to your original payment method. Depending on your bank or card issuer, it may take a further 5–10 business days for the money to appear on your statement.

Original shipping costs are not refunded on change-of-mind returns.

Damaged returns

If a returned bike arrives damaged because it was inadequately packed, we may reduce the refund to reflect the loss in value, or return the item to you. We will always contact you before doing either.

Exchanges

We handle exchanges as a return plus a new order. Contact us and we will coordinate both so you are not left waiting.

Order cancellations

You may cancel free of charge any time before your order is dispatched. Email us as soon as possible with your order number. Once a freight shipment has left our facility, the standard return process applies.

Warranty claims

Warranty issues are separate from returns and are not limited to 30 days. See the warranty section of our Terms of Service.

Questions

Email: support@mawasbike.shop
MawasBike, 1401 3rd Ave, New York, NY 10075, United States