Shipping Policy

Last updated: 5 August 2026

Where we ship

MawasBike ships within the United States only. We do not currently ship to Alaska, Hawaii, Puerto Rico, or other US territories, or to PO Boxes or APO/FPO addresses, because our bikes ship as oversized freight.

Processing time

Orders are processed within 1–3 business days of payment confirmation. Business days are Monday to Friday, excluding US federal holidays. Orders placed after 2:00 PM ET, at weekends, or on holidays begin processing the next business day.

During sale periods or high-demand launches, processing may take longer. If your order will be delayed beyond 3 business days, we will email you.

Delivery time

Once dispatched, delivery takes 4–7 business days.

Total time from order to doorstep is therefore typically 5–10 business days.

Delivery estimates are not guarantees. Weather, carrier delays, and address issues can extend transit times, and these are outside our control.

Shipping cost

Shipping is free on all orders within the contiguous United States. The price you see at checkout is the price you pay — no separate freight surcharge is added afterwards.

How your bike arrives

Electric bikes ship as oversized freight, not standard parcel post. This means:

Delivery is to your kerbside or front door, not inside your home
A signature is required. Someone aged 18 or over must be present
The carrier will contact you to arrange a delivery window
Your bike arrives approximately 85–90% assembled. Final assembly — front wheel, handlebars, pedals, and seat height — takes most people 15–30 minutes using the included tools

Tracking

You will receive a shipping confirmation email with a tracking link once your order leaves our facility. Tracking information may take up to 24 hours to become active after you receive it.

If you have not received tracking within 5 business days of ordering, email support@mawasbike.shop with your order number.

Missed deliveries

If you are not available when the carrier attempts delivery, they will leave notice and attempt redelivery or hold the shipment at a local terminal. Storage fees or repeat-delivery charges levied by the carrier after two failed attempts are the customer's responsibility.

Damaged or missing shipments

Inspect the packaging before signing. If the box shows visible damage, note this on the carrier's delivery receipt before signing, and photograph the packaging.

Report shipping damage to support@mawasbike.shop within 48 hours of delivery, including photographs of the packaging and the affected parts. We will arrange a replacement or repair at no cost to you.

If tracking shows delivered but you have not received your order, contact us within 7 days and we will open a claim with the carrier.

Address accuracy

Please check your shipping address carefully at checkout. We can change an address only before the order is dispatched. Once a freight shipment is in transit, address changes may incur a carrier fee, and packages returned to us because of an incorrect address are subject to the terms in our Returns & Refund Policy.

Questions

Email: support@mawasbike.shop
MawasBike, 1401 3rd Ave, New York, NY 10075, United States